Shipping Policy:

We ship FREE daily via USPS parcel post to all 50 states & FREE DHL Ground services to the lower 48 states. Shipping costs are included with our dealer pricing. Large items going to AK & HI must be shipped by AIR and those costs are additional and not included under our free shipping. We do not offer COD. Air Rates can be found on the DHL website by searching for rates from our zip code 94513 to your zip code.

Tracking Numbers:

We will e-mail you your tracking number the day the item(s) ship. If you do not receive your tracking number by e-mail you can telephone us at 1-925-513-8441 & we can provide it to you over the phone.

Damaged Shipping:

Damaged shipping should be reported to us within 3 days. We will send you the replacement part to fix the item if it is possible. If the item cannot be easily fixed with free parts, we will provide you with an RMA number which should be printed on the outside of the carton & the item can be returned to us for a free replacement.

We maintain a full service warehouse with palletizing capabilities for larger orders. We can forklift fill your truck for orders over 50 master cartons and ship LTL to your location on pallets. Free shipping is only included when we ship to the lower 48 states. If we ship to you via a trucking company on pallets we will bill you for any additional costs incurred except for items listed on our site with free shipping included. Our staff is available to ship your orders 5 days per week from 8AM to 5PM PST. Our shipping cutoff is generally around 1PM PST. Orders placed before 1PM PST will generally ship on the same day. Orders placed after 1PM PST will ship on the following business day. We will e-mail you your tracking number(s) before 5PM PST on the day it ships.

Xtreme Hobby
A.C.G. Imports LLC
1145 Second St. # 177
Brentwood, Ca 94513

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